We take a multi-faceted approach to backup, as there are many types of backups for many types of disasters.

Full Server Backup

Necessary for recovering from total server destruction. These are rarely needed but extremely important to have.

Frequent Fileserver Backup

Good for recovering individual documents that are accidently deleted or over-written by end uers. Hourly snapshots of a file server can save hundreds of hours of lost productivity. See Backup->Shadow Copy.

Microsoft Exchange Backup

Necessary for recovering lost emails from your Exchange server. It is important to be able to restore at any level from individual messages to the entire information store.

Multi-Site Synchronization

This has the dual-benefit of providing a live offsite copy of your shared files while also allowing users in both locations to work with a common set of files and increase productivity. See Backup->DFS

All of our managed backup servers report to our custom-built backup status portal.

This allows clients to view the recent history of their backups at a quick glance.

Kuhnline.com Backup Service

Purpose:

To safeguard customer data from loss related to hardware failure, accidental deletion, or natural disaster.

Methods:

• Custom-built server installed on customer premises to hold On-Site backups.
• Server contains removable hard drives to store the data - drives can be easily taken offsite for protection from server room destruction.
• A full set of data is kept offsite at all times. Newest backups are taken offsite weekly.
• A minimum of three months of backup history can be kept before drives are over-written. Longer history can be kept as required by your internal policies.
• Backup jobs implement proven, commercially available backup software, configured specifically to the customer's needs.
• Exchange backups are fully supported - Exchange Information Stores are backed up in a clean state.

Offsite Storage

Your offsite drives can be stored in a fire-resistant safe at the Kuhnline.com office in San Francisco. This will make your data readily available to us when we need to restore it. You may also choose to handle offsite storage yourself.

Backup Destinations

Let's assume you have 2 servers to back up.

• FILESERVER - Performs complete backup to Drive 1 or to Drive 3 every night, depending on which drive is inserted.
• EXCHANGE SERVER - Performs complete backup to Drive 2 or to Drive 4 every night, depending on which drive is inserted.

Backup Rotations / Off-site Storage

At any interval you wish, you can remove Drives 1&2 or Drives 3&4 and take them off site. The remaining drives will be used for the next scheduled backup jobs.

You can switch the drives Daily or Weekly.

Flexibility

You have the option to purchase more drives and add them into the rotation to increase capacity. You can back up multiple servers to one backup drive to use the space more efficiently. A custom backup strategy will be implemented for your specific needs.

A customer with a large amount of data could rotate 10 total drives - 5 onsite and 5 offsite.

The Kuhnline Digital Vault is a service designed for small businesses or home users with a set of files they would like to replicate off-site. Customized software is installed on each machine to copy changed files to a remote datacenter. The backup job runs nightly and maintains at least 6 months of backup history. Your data is transmitted over an encrypted connection so that it is always secure.

This type of backup is ideal for safeguarding your critical documents, photos, Quickbooks files, and any other data files that are irreplacable. It does not backup up the operating system or programs because those could simply be reinstalled in the event of a disaster.

Setting up Volume Shadow Copy on your Microsoft Windows file server will allow hourly snapshots of all file changes.

Accidently save over your most important spreadhseet? Just revert back to the copy from 1 hour ago.

This fills in the gap left by the standard once-per-night backups.

Microsoft DFS can be a powerful backup solution for your file server if you have multiple offices.

Files are synchonized in real time between offices. If one office goes offline due to disaster, the other office is still running a live copy of all of your data.

If you don't have two offices, DFS can be used to sync your entire file server with a remote datacenter for disaster recovery. In the event that your office is unavailable, employees can log into the remote server and work with up-to-date files. When your office comes back online, the changes are replicated back.