Blinking RED

The LED indicator blinks red whenever you have incoming/waiting communication messages on your phone – new email, new call/missed call, new BlackBerry Messenger message, new SMS, etc.

 Blinking GREEN
Coverage Indicator light. This lets you know you are connected to a network.
If you wish to turn off the Blinking Green light Go to Options > Screen/Keyboard and turn LED Coverage Indicator to Off.

 Blinking BLUE

Lets you know your phone is connected to a Bluetooth device, such as a Bluetooth headset.

 Blinking YELLOW

A blinking yellow light means it is time to charge your BlackBerry as you are running low on battery power.

Sometimes you need to wipe your blackberry in order to reactivate it.  Here’s how:

1. Options
2. Security Options
3. General Settings
4. Click the Menu button and select Wipe Handheld

 

• BlackBerry® Enterprise Server for Microsoft® Exchange
• Microsoft® SQL Server®

 

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Overview

The following permissions can be assigned for the BlackBerry Enterprise Server service account:

1. Local Administrator rights on the BlackBerry Enterprise Server
2. Local Security Policy permissions for the BlackBerry Enterprise Server service account
3. Microsoft Exchange permissions at the Administrative Group level
4. Microsoft Exchange permissions at the Microsoft Exchange Server level
5. Send As permission at the Domain level
6. Database permissions for managing the BlackBerry Configuration Database

Note: The BlackBerry Enterprise Server service account should have the Domain User role, not the Domain Administrator role. See KB04557 for more information.

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To assign Local Administrator rights to the BlackBerry Enterprise Server service account, complete the following steps:

 

For a BlackBerry Enterprise Server on a Domain Controller

1. Click Start > Programs > Administrative Tools > Active Directory Users and Computers.
2. Select the Builtin folder.
3. Double-click Administrators.
4. On the Members tab, click Add.
5. Select the BlackBerry Enterprise Server service account name (for example, BESAdmin), and then click Add.
6. Click OK.
7. Click OK.

For a BlackBerry Enterprise Server on a Member Server

1. Click Start > Administrative Tools > Computer Management.
2. In the left pane, expand System Tools and click Local Users and Groups.
3. In the right pane, double-click Groups.
4. Right-click Administrators and click Properties.
5. In the Select Users, Contacts, Computers, or Groups window, select the BlackBerry Enterprise Server service account name.
6. Click OK.

 

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To assign Local Security Policy permissions to the BlackBerry Enterprise Server service account, complete the following steps:

Note: This procedure allows the BlackBerry Enterprise Server service account to access the local computer and to run the BlackBerry Enterprise Server software as a Windows® service.

1. Click Start > Administrative Tools > Local Security Policy.If the computer is a domain controller, click Start > Administrative Tools > Domain Controller Security Policy.
2. In the Local Securities window, click Local Policies > User Rights Assignment.
3. Perform one of the following steps:
   • For Windows Server® 2000, double-click Log on Locally.
   • For Windows Server 2003, double-click Allow Log on Locally.
4. Click Add User or Group.
5. Select the BlackBerry Enterprise Server service account name, and then click Add.
6. Click OK.
7. In the Local Security Settings window, double-click Log On As a Service.
8. Click Add User and then select the BlackBerry Enterprise Server service account.
9. Click OK.

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To assign Microsoft Exchange Server permissions at the Administrative Group level, complete the following steps for your environment:

Note: This procedure allows a system administrator to manage BlackBerry smartphone users and groups.

For Microsoft Exchange 2000 or 2003

1. Click Start > Programs > Microsoft Exchange > System Manager.
2. Select Administrative Groups.
3. Right-click First Administrative Group and select Delegate Control.
4. In the Exchange Administration Delegation Wizard, click Next, and then click Add.
5. Click Browse and then select the BlackBerry Enterprise Server service account.
6. Click OK.
7. In the Role drop-down list in the Delegate Control window, select Exchange View Only Administrator.
8. Click OK to add the BlackBerry Enterprise Server service account to the Users and Groups list.
9. Click Next, and then click Finish.

For Microsoft Exchange 2007

To set an Exchange View Only Administrator role:

1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Shell.
2. In the command prompt window, type the following and then press ENTER:

add-exchangeadministrator <BESAdmin> -role ViewOnlyAdmin

where < BESAdmin> is the name of the BlackBerry Enterprise Server service account.

To check an Exchange View Only Administrator role:

1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Shell.
2. In the command prompt window, type the following and then press Enter:

   get-exchangeadministrator | Format-List

3. Verify that the BlackBerry Enterprise Server service account has the ViewOnlyAdmin role.

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To assign Microsoft Exchange Server permissions at the Microsoft Exchange Server level, complete the following steps:

For Microsoft Exchange 2000 or 2003

1. Click Start > Programs > Microsoft Exchange > System Manager.
2. Select Administrative Groups > First Administrative Group > Servers.
3. Right-click the Microsoft Exchange Server name and then click Properties.
4. On the Security tab, select the BlackBerry Enterprise Server service account.
5. Select the following permissions from the Permissions list:
6. • Administer Information Store
   • Send As
   • Receive As
7. Click the Advanced button.
8. Verify that the Select the Allow inheritable permissions from parent to propagate to this object and all child objects option is selected.
9. Click OK.
10. Repeat the preceding steps for each Microsoft Exchange Server that will host mailboxes within the routing group.

For Microsoft Exchange 2007

To set Send As, Receive As, and Administer Information Store permissions, complete the following steps:

1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Shell.
2. Type the following line, and then press Enter:

get-mailboxserver <Exchange2007> | add-adpermission -user <BESAdmin> -accessrights GenericRead, GenericWrite -extendedrights Send-As, Receive-As, ms-Exch-Store-Admin

Where < Exchange2007> is the name of the Microsoft Exchange 2007 Server and < BESAdmin> is the name of the BlackBerry Enterprise Server service account.

If inheritiance to the individual mail stores is not enabled, to set the Send As, Receive As, and Administer information store permissions at the store level, complete the following steps from the Exchanage management shell:

get-mailboxdatabase <Exchange2007>\<dbname> | add-adpermission -user <BESAdmin> -accessrights GenericRead, GenericWrite -extendedrights Send-As, Receive-As, ms-Exch-Store-Admin

Where <dbname> = ‘First storage group\Mail box database’

To verify the Send As, Receive As, and Administer Information Store permissions, complete the following steps:

1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Shell.
2. In the command prompt window, type the following line and press Enter.

get-mailboxserver <Exchange2007> | get-ADpermission -user <BESAdmin> | Format-List

To verify the Send As, Receive As, and Administer Information Store permissions at the mailbox store level, complete the following steps:

1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Shell.
2. In the command prompt window, type the following and press Enter.

get-mailboxdatabase <Exchange2007>\<dbname> | get-ADpermission -user <BESAdmin> | Format-List

 

For Microsoft Exchange 5.5

The BlackBerry Enterprise Server service account requires the Service Account Admin permissions on the Site container and Configuration container.

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To grant the Send As permission on a single account for all BlackBerry smartphone users in a Microsoft® Active Directory® domain or container, complete the following steps:

1. Open Active Directory Users and Computers.
2. From the View menu, select the Advanced Features option.Note: If Advanced Features is not selected, the Security tab will not be visible for domain and container objects.
3. Right-click the appropriate domain or container and then click Properties.
4. On the Security tab, click Advanced.
5. If the BlackBerry Enterprise Server service account that requires the Send As permission is not listed, click Add and then select the BlackBerry Enterprise Server service account name.
6. Click OK.
7. Double-click the BlackBerry Enterprise Server service account name.
8. Select User Objects in the Applies Onto list.
9. Select the Send As check box.
10. Click Apply and then click OK.
11. Close the Properties window and then close Active Directory Users and Computers.

Note: For more information about the Send As permission, see article 912918 in the Microsoft Support Knowledge Base.

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For additional information on assigning the required permissions for the BlackBerry Configuration Database, see KB03112.

For additional information on the permissions that are required to manage the BlackBerry Configuration Database, see KB03633.

 

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Additional Information

 

Microsoft Exchange 2007 is supported in BlackBerry Enterprise Server software version 4.1 Service Pack 3 (4.1.3) and later.

If the server is a Microsoft SQL Server, assign the Server roles by completing the following steps:

Note: The following is not applicable to Microsoft SQL Server Desktop Engine (MSDE).

1. In the SQL Enterprise Manager, go to Microsoft SQL Servers/SQL Server Group/<SQL_server_name>.
2. Expand the Microsoft SQL Server and expand security.
3. Right-click Logins.
4. Click New Login.
5. On the General tab, click the button next to the Name field.
6. Select the new BlackBerry Enterprise Server service account name from the Names list.
7. Click Add.
8. Click OK.
9. From the Server Roles tab, select Server Administrators and Database Creators from the Server Role list.

   Note: If you are running BlackBerry Enterprise Server software version 4.1 or later, add the System Administrators role to add BlackBerry smartphone users in a role-based administration environment. For instructions, see the BlackBerry Enterprise Server for Microsoft Exchange: System Administration Guide.

10. On the Database Access tab, select the check box for the BlackBerry Configuration Database.
11. In the Database Roles for <BlackBerry_Configuration_Database_name> list, select the db_owner check box.

For information on switching service accounts for BlackBerry Enterprise Server software versions 4.0 and 4.1, see KB04293.

Bell:  https://www.blackberry.com/SoftwareDownload/index.jsp?client=aMlbMFchE

Cingular:  https://www.blackberry.com/SoftwareDownload/index.jsp?client=Rc4cZBaBN
Nextel:  https://www.blackberry.com/SoftwareDownload/index.jsp?client=biTZdMddN

Rogers:  https://www.blackberry.com/SoftwareDownload/index.jsp?client=biERdLcdT

Sprint:  https://www.blackberry.com/SoftwareDownload/index.jsp?client=URNZcPHMm

T-Mobile:  http://software.se.t-mobile.com/

Telus:  https://www.blackberry.com/SoftwareDownload/index.jsp?client=dB5bZddMq

Verizon:  http://vzw.smithmicro.com/blackberry/

Vodaphone:  https://www.blackberry.com/SoftwareDownload/index.jsp?client=HZMHZfRPj

Symptom:

Your Blackberry Enterprise Server SRP is disconnected.  You have the correct SRP number and key code.  You have tried the bbsrptest.exe utility as recommended by the Blackberry support site and the test is successful.  You may have just migrated your Blackberry Server installation to a new server.

Problem:

Your Blackberry service provider has disabled your SRP number because they think 2 servers are using it.

Solution:

You must call your service provider and have them re-enable your SRP.  For Cingular, call 1-800-304-3044

Reset the unit

Alt + Shift + Backspace or remove the battery

Hide or UnHide Icons on Home Screen

To hide an icon on the Home screen, select an

icon. Hold the Alt key and click the trackwheel.

Click Hide Application.

To show a hidden icon on the Home screen, hold

the Alt key and click the trackwheel. Click Show

All. Hold the Alt key and click a crossed-out icon.

Click Hide Application.