Remote Computer Support

We provide you with direct contact with a professional computer consultant to solve your computer problems quickly and effectively.

First-Hand Support

Using our Remote Support Tool, a support agent can connect to your computer to see and correct the problem first-hand. This gives us a distinct advantage over traditional phone support. You can sit back and watch asthe support agent fixes your computer.

Wide Range of Services

We specialize in computers and servers running all versions of Microsoft Windows and our support servicescover nearly any issue that you may have. Common services needed include Email or software configuration and removal of viruses or spyware. If you don't see your problem listed, send us a detailed email and we'll let you know how we can help.

How It Works

1. Your computer stops functioning properly.

2. You send an emailto requestremote support service andspecify the preferred time of your support session. (Existing customers may call us directly.)

3. We call you at the scheduled time to help you.

4. You Download the Remote Support Tool to your desktop and double-click it to run it.

5. We connect to your computer.

6. You watch as we fix your computer. You can see as we move the mouse. We may even ask you to take over control and demonstrate the problem you are having.

7. When we are finished, you close the Remote Support software on your computer to end the support session. We cannot access your computer unless you initiate a new session. This puts you in control of your computer at all times.

Benefits of Remote Support

Available Anywhere, Anytime

So you're on a business trip to Chicago. Your internet connection works great but there is something wrong with your Outlook that is preventing you from connecting to your Exchange server. You can't get your messages and it will be days before you are back at the office where someone can troubleshoot the problem.

As a Kuhnline.com customer, you call your support agent directly. You describe the problem and launch the Remote Support Tool. Within 10 minutes, your computer is working and you are reading your emails.

Lower Cost for Everyone Involved

You avoid the extra costs associated with on-site visits, such as travel charges or minimum hour requirements.

You get same-day service in most cases, instead of waiting a day or two for a support agent to come to your office.