Print Jobs Stuck in Print Queue
When you send a print job to a local printer ( connected via usb), it sits in print queue and wont print.
Clear the print spool – the right way to do it
- Click “start” and go to “Run”
- Type “services.msc” at the prompt
- Scroll down the alphabetical list in the right window pane until you come
to the entry with the name “Print Spooler”
- Right-click this entry, then select “stop”. This will stop the computer
running the process that holds your print queues.
- Leaving that window open for now, click again on “Start”, and then click “My Computer” to open a Windows Explorer window.
- We’ve stopped the queue service, now we just have to clear the jam that isalready there. To do this we navigate to the print spool folder which is hiding within the Windows folders. Usually Windows is installed on C: drive, but you should be easily able to tell when the Explorer window opens which drive it is on.
The usual path to the spool folder is
C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different. Your windows drive may have another name for instance, but this would be uncommon. So click on your Windows drive (usually C), then double-click on the Windows folder, and then find the System32 folder and double-click on that. Windows may warn you that you are about to view system files, but click “View files anyway” message and search out the “spool folder”. Within the Spool folder is your Printers folder, and you should open that.
- Delete every file within this folder to empty the jammed print queue
- Close the explorer window now that we have emptied the cleared spool files, and return to your Services window. we must re-start the Print spool service, and do so by right-clicking the Print Spool entry and selecting “Start” from the list. Close the services window and try printing again
If your print spool folder contained no files to delete, then this article will obviously not be the appropriate solution to your issue.